ITIL 4 Foundation - English (Online) - Webinar von mITSM GmbH

You will learn the basics of ITIL 4 in 2 days as part of the ITIL Foundation Training. It is the ideal preparation for the certification exam. Course and exam are in English.

The ITIL®4 Foundation course can only be booked together with the certification exam.

• ITIL 4 Service Management concept and Service Lifecycle model
• ITIL 4 Guiding Principles and Four Dimensions of Service Management
• ITIL 4 Service Value System (SVS) and its components
• ITIL 4 key terms and definitions
• ITIL 4 best practices for collaboration between IT and business areas
• ITIL 4 basics for implementing Service Management practices

• IT managers
• IT developers
• IT administrators
• IT project managers
• IT service managers
• IT operations managers
• IT service desk staff who want to gain an understanding of the basic concepts of ITIL 4