ITIL® 4 Foundation - English - english - Seminar / Kurs von ETC - Enterprise Training Center GmbH

ITIL 4 enables your organisation to use best practices around service management while implementing the latest concepts in IT and also answering crucial questions, like: - How do we create value for the customer and for the IT? - What is the role of IT and IT services in a business strategy? Which role should it be? - How can we support our organisation on their way to digital transformation? - How do I link - if I want to - service management with new methods of working like Lean, Agile, DevOps, etc. These and many other interesting questions are clarified and answered in our ITIL 4 courses, where you will find that our trainers put a major emphasis on enhancing the theoretical knowledge with examples of practical application. This should allow you as a user of the method to have a better understanding of ITIL. The course includes the ITIL 4 Foundation exam, a certificate which not only proves your knowledge but becomes the basis for any future advanced trainings in that area. What is your benefit of booking an ITIL training with us? - Our lead trainer was and is actively involved in the development of ITIL 4. - Our lead trainer is Austria‘s first ITIL 4 Managing Professional. - All our trainers don‘t just present the theory of ITIL, but invest the time and effort to show you with a lot of examples from real live how practical application of ITIL runs successfully. - In our courses you will learn a lot more than just the official syllabus, especially content that is useful for practical application. - Our participants have a 100% exam pass rate. ITIL®, PRINCE2®, PRINCE2® Agile, MSP® and MoR® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The target groups for our ITIL 4 Foundation Plus training for IT Service Management are: - People who want to have a basic understanding of the ITIL Framework and want to learn how the improvements in quality of Service Management can help an organisation. - People who work for an organisation that has already introduced ITIL and customized it or are about to introduce it. - People who want to learn and understand the vocabulary and the processes needed to work together with an IT department or IT suppliers. Also: - All IT professionals, - Business managers and - Responsible roles for business processes, as well as, - All IT employees