Conflict Management Training - Seminar / Kurs von Management-Institut Dr. A. Kitzmann GmbH & Co. KG

Understanding conflicts:

Perception of conflictCommon sources of conflict

Different types of conflicts:

Analysis of conflict situationsConflict situations occurring in position of leadership and upper managementOrganisational and structural conflictsConflict within and among groups

Managing conflicts professionally:

Conflict diagnosis and conflict resolutionNegative and positive aspects of a conflict situation (disruptive factor or procreative tension?)Conflict-creating and conflict-resolving behaviorHelpful conversational techniques for conflict situationsEvitable and in-evitable conflict situations

Hands on practice:

Analysis of case studiesReflection of own behaviour

Individuals having different thoughts, ideas, and interests can cause disagreements in the workplace. This course enables you to manage and deal with conflicts more effectively. Through the conflict management course, you will be able to identify the common causes of conflicts, learn how to handle different types of conflicts, and discover how to prevent conflicts from happening in your workplace by gaining hands-on experiences with different exercises – through different exercises. By the end of this course, you will have a better understanding of how to manage conflicts in the workplace and improve your work environment.